Refund policy

Because each piece is handmade with care, we’re unable to accept cancellations, returns, or exchanges unless your item arrives damaged or there was a mistake on our end. If that’s the case, please don’t hesitate to reach out! Email us at hello@jellybeanceramics.com with your order number and a photo of the damaged item, and we’ll make it right.

Once your order is with USPS, we’re no longer responsible for any lost or stolen packages. If something goes wrong during shipping, we recommend reaching out directly to USPS for assistance. We’re not able to offer refunds or replacements for packages that are marked as delivered but go missing.

Thank you so much for understanding and supporting our small business 💛